Contact Us
Welcome to MagnetNest.store, where beautiful details create warm, welcoming homes. We believe that exceptional customer service is every bit as important as the quality of the products we offer. Whether you're browsing our collection for the first time, placing an order, or seeking assistance after your purchase, our dedicated customer support team is here to make your experience simple, enjoyable, and stress-free.
Since 2022, MagnetNest.store has been committed to helping customers around the world decorate their homes with carefully selected pieces inspired by the timeless beauty of Modern Cottage Decor. Every decorative magnet, crystal suncatcher, wall accent, and home accessory in our collection is chosen with care, and we believe the same level of care should extend to every conversation we have with our customers.
Your satisfaction is our highest priority. We value every question, suggestion, and piece of feedback because it helps us improve our products and services while continuing to provide the shopping experience you deserve. No matter how big or small your inquiry may be, our friendly support team is always happy to assist you.
Get In Touch
If you need assistance before or after placing an order, please don't hesitate to contact us using the information below.
MagnetNest.store
Business Address
4854 Rue Parkinson
Pierrefonds - Roxboro, QC H8Y 2Z2
Canada
Customer Support Email
Customer Service Phone
(780) 413-2587
Our customer support representatives are committed to responding professionally, courteously, and as quickly as possible.
Customer Service Hours
Our support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 3:00 PM
Sunday & Public Holidays
Closed
Messages received outside our normal business hours will be answered on the next available business day. We appreciate your patience during weekends and holidays, and we always strive to respond to every inquiry as promptly as possible.
How We Can Help
Our knowledgeable customer service team is available to assist with a wide variety of questions, including:
- Product recommendations
- Product specifications and materials
- Decorating suggestions
- Order confirmation
- Shipping updates
- Delivery tracking
- Return and refund requests
- Exchange requests
- Damaged or defective products
- Missing or incorrect items
- Payment questions
- Website assistance
- Wholesale inquiries
- Partnership opportunities
- General feedback and suggestions
Whether you're decorating your own home or searching for the perfect gift, we'll be happy to guide you through every step of the process.
Before You Contact Us
To help us resolve your request as quickly as possible, we recommend including the following information in your email whenever applicable:
- Full Name
- Order Number
- Email Address used to place the order
- Product Name
- Description of your inquiry
- Photos or videos if reporting damage, defects, or incorrect items
Providing complete information allows our team to begin reviewing your request immediately, helping us provide faster and more accurate support.
Order Support
If you've recently placed an order, we're here to keep you informed every step of the way.
Our support team can assist you with:
- Order confirmation
- Order modifications (before shipment)
- Shipping status
- Tracking information
- Delivery estimates
- Shipping address corrections
- Replacement requests
- Return authorization
- Refund updates
Once your order has shipped, you'll receive a confirmation email with tracking information whenever available.
Shipping Assistance
We proudly offer Free Worldwide Shipping with an estimated delivery time of 7–10 business days after dispatch.
If you have questions regarding your shipment, we can assist with:
- Tracking updates
- Shipping confirmation
- Carrier information
- Delivery delays
- Lost package investigations
- International shipping questions
Please remember that tracking information may require up to 72 hours after shipment before updates become available.
Returns & Refunds
If your order isn't exactly what you expected, our customer support team is here to help.
We proudly offer a 30-Day Return & Refund Policy for eligible products.
If you need to request a return, simply contact us with:
- Your Order Number
- Product Name
- Reason for Return
- Photos if applicable
We'll guide you through the return process and provide clear instructions to ensure everything is handled smoothly.
Product Questions
Choosing decorative accessories online can sometimes be difficult, and we're always happy to help you make the right decision.
Feel free to contact us if you need additional information about:
- Product dimensions
- Materials
- Colors
- Decorative styles
- Installation recommendations
- Care instructions
- Collection suggestions
- Gift recommendations
Our goal is to help you find beautiful pieces that perfectly complement your home.
Business & Wholesale Inquiries
MagnetNest.store welcomes opportunities to collaborate with:
- Interior Designers
- Home Decor Retailers
- Boutique Stores
- Event Stylists
- Home Staging Professionals
- Gift Shops
- Corporate Buyers
If you're interested in wholesale purchasing or business partnerships, please email us with details about your business, and a member of our team will be happy to discuss available opportunities.
Feedback Matters
Your feedback plays an important role in helping us continue to grow and improve.
We welcome comments regarding:
- Product quality
- Shopping experience
- Packaging
- Shipping
- Customer service
- Website usability
- New product ideas
- Collection suggestions
Every message is carefully reviewed because your opinions help shape the future of MagnetNest.store.
Our Commitment to You
At MagnetNest.store, we believe every home deserves thoughtful details that bring comfort, warmth, and personality. Inspired by the peaceful elegance of Modern Cottage living, we are committed to offering not only beautifully curated décor but also a customer experience built on honesty, respect, and reliability.
From the moment you visit our website to the day your order arrives at your door—and long after—our goal is to provide friendly support, clear communication, and dependable service. Every customer is important to us, and we strive to ensure that every interaction reflects the same care and attention that goes into selecting each product in our collection.
Thank you for choosing MagnetNest.store. We sincerely appreciate your trust and look forward to helping you create a home filled with warmth, charm, and timeless decorative beauty. Whenever you need assistance, inspiration, or simply have a question, we're only an email or phone call away, and we'll always be delighted to help.