Contact information
Last Updated: July 15, 2026
Welcome to MagnetNest.store. We believe that exceptional customer service is just as important as offering thoughtfully selected home décor. Every decorative piece in our collection is chosen to bring warmth, beauty, and personality into your home, and we are equally committed to providing professional, friendly, and reliable support throughout your shopping experience.
Whether you have questions before placing an order, need assistance after your purchase, or simply want to learn more about our products, our customer care team is always happy to help. We strive to respond promptly, communicate clearly, and resolve every inquiry with care and professionalism.
Customer Support
Our support team is available to assist with a wide range of questions and services, including but not limited to:
- Product information and recommendations
- Order status updates
- Shipping and delivery inquiries
- Tracking assistance
- Return and refund requests
- Exchange requests
- Damaged or defective products
- Missing or incorrect items
- Payment questions
- Technical support related to our website
- Wholesale or business inquiries
- General customer feedback
No matter the reason for contacting us, we are committed to providing respectful, transparent, and helpful assistance.
Contact Details
MagnetNest.store
Business Address
4854 Rue Parkinson
Pierrefonds - Roxboro, QC H8Y 2Z2
Canada
Customer Support Email
Telephone
(780) 413-2587
Customer Service Hours
Our customer support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 3:00 PM
Sunday & Public Holidays
Closed
If you contact us outside of our regular business hours, we will respond as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to contact us.
When sending an email, please include as much information as possible, such as:
- Full Name
- Order Number
- Email Address used for the purchase
- Product Name
- Description of your inquiry
- Photos or videos if reporting damage or defects
Providing complete information helps us resolve your request more quickly and accurately.
Most email inquiries receive a response within 24–48 business hours.
Phone Support
Our customer service representatives are available during business hours to assist with general questions regarding:
- Existing orders
- Shipping updates
- Product information
- Return procedures
- Refund requests
- Website assistance
If all representatives are assisting other customers, please leave a voicemail including your name, telephone number, and order number if applicable. We will return your call as soon as possible.
Order Assistance
If you have already placed an order and require assistance, please include your order number in all communications.
Our support team can help with:
- Order confirmation
- Shipping updates
- Tracking information
- Delivery estimates
- Address corrections (before shipment)
- Product questions
- Replacement requests
- Return authorization
- Refund processing
Shipping Support
If you have questions regarding shipping, we can assist with:
- Order processing status
- Shipment confirmation
- Tracking updates
- Delivery estimates
- Carrier information
- Delayed shipments
- Lost package investigations
- International shipping inquiries
Please note that tracking information may require up to 72 hours after shipment to become active.
Returns & Refunds
Need to return a product?
Our support team will guide you through every step of the process.
To help us process your request quickly, please provide:
- Order Number
- Product Name
- Reason for Return
- Photos if the item is damaged or incorrect
Please do not send products back without first receiving return instructions from our customer service team.
Product Questions
Not sure which product best suits your home?
We are happy to provide additional information about:
- Product dimensions
- Materials
- Decorative styles
- Installation suggestions
- Care instructions
- Product compatibility
- Collection recommendations
Our goal is to help you choose decorative pieces that complement your home beautifully.
Business & Wholesale Inquiries
We welcome opportunities to work with:
- Interior designers
- Home staging professionals
- Retail stores
- Boutique gift shops
- Event planners
- Corporate buyers
For wholesale opportunities or business partnerships, please contact us by email with details about your business and requirements.
Feedback & Suggestions
Customer feedback helps us continue improving our products and services.
We welcome comments regarding:
- Website experience
- Product quality
- Packaging
- Delivery experience
- Customer service
- New product ideas
- General suggestions
Every message is carefully reviewed by our team.
Privacy & Security
When you contact MagnetNest.store, the personal information you provide is used solely to assist with your inquiry, process your request, or provide customer support.
We are committed to protecting your privacy and handling your information responsibly in accordance with applicable privacy laws.
Sensitive payment information should never be sent through email.
Response Commitment
At MagnetNest.store, we understand that timely communication builds trust.
Our customer care team is committed to:
- Responding professionally
- Providing accurate information
- Resolving issues fairly
- Keeping customers informed
- Offering practical solutions
- Treating every customer with respect
While some complex cases may require additional investigation, we always strive to provide updates throughout the process.
Before Contacting Us
To help us assist you as efficiently as possible, please have the following information available when applicable:
- Full Name
- Order Number
- Email Address
- Product Name
- Date of Purchase
- Photos or Videos
- Description of the Issue
Providing these details in your initial message allows us to begin reviewing your request immediately.
Our Commitment
At MagnetNest.store, we believe that beautiful homes begin with thoughtful details and meaningful customer experiences. Inspired by the warmth and simplicity of Modern Cottage décor, we are dedicated not only to offering carefully curated decorative products but also to delivering exceptional customer care. Every question, suggestion, and concern is important to us, and we are committed to making every interaction friendly, professional, and helpful.
Thank you for choosing MagnetNest.store. We truly appreciate your trust and look forward to helping you create a home filled with charm, comfort, and timeless decorative accents. If you ever need assistance, our team is only an email or phone call away and will be delighted to support you.