Flower Garden Magnet Set 10PCS

Last Updated: July 15, 2026

Welcome to MagnetNest.store. We want every purchase to bring a small sense of warmth, charm, and personality into your home. Our collection is inspired by the gentle beauty of Modern Cottage Decor and includes decorative magnets, floral accents, crystal suncatchers, wall decorations, and other carefully selected home accessories.

We understand that an item may occasionally arrive damaged, differ from what you expected, or simply not be the right fit for your space. This Return & Refund Policy explains the conditions under which products purchased from MagnetNest.store may be returned, exchanged, replaced, or refunded.

By placing an order through our website, you acknowledge that you have reviewed and accepted this policy. Shopify allows merchants to publish written return and refund policies and configure return rules for fulfilled orders. Customers should therefore review the policy available at the time of purchase because the written terms determine how eligible returns are handled.

1. Our 30-Day Return Policy

MagnetNest.store offers a 30-day return period for eligible products.

You must contact us within 30 calendar days from the date your order is marked as delivered to request a return. Return requests submitted after the 30-day period may be declined unless the product is defective or applicable consumer law provides you with additional rights.

To qualify for a standard return, the product must generally be:

In the same condition in which it was received

Unused, unworn, uninstalled, and free from signs of handling beyond what is reasonably necessary to inspect it

Returned with its original accessories, components, chains, hooks, mounting pieces, packaging, labels, manuals, and inserts, where applicable

Free from stains, scratches, odours, pet hair, moisture damage, bending, breakage, or other customer-caused damage

Accompanied by valid proof of purchase from MagnetNest.store

We recommend opening and inspecting your order promptly after delivery. Early inspection gives us the best opportunity to resolve missing, damaged, or incorrect-item concerns quickly.

A return will not be considered approved merely because a package has been mailed to our address. You must first contact our customer service team and receive return instructions.

2. How to Request a Return

To begin a return request, contact us at:

Email: support@MagnetNest.store
Phone: (780) 413-2587

Please include the following information:

Your full name

Your order number

The email address used to place the order

The name of the product you wish to return

The quantity being returned

A clear explanation of the reason for the return

Photographs or a short video when the product is damaged, defective, incomplete, or incorrect

Photographs of the exterior packaging and shipping label when the parcel arrived damaged

Our customer service team may request additional information if necessary to evaluate the claim. Please do not discard the product, shipping carton, protective wrapping, or product packaging until your request has been reviewed.

Once your request is approved, we will provide return instructions and, where applicable, the return address or a return shipping label.

Products sent back without prior authorization may be refused, delayed, returned to the sender, or deemed ineligible for reimbursement.

3. Return Address

Our business contact address is:

MagnetNest.store
4854 Rue Parkinson
Pierrefonds - Roxboro, QC H8Y 2Z2
Canada

This address should not automatically be used as a return destination unless our support team specifically confirms it in writing.

Some orders may be fulfilled through different warehouses or logistics partners. As a result, the correct return destination may differ from our business contact address. Returning an item to the wrong location may cause delays, additional shipping charges, or loss of the parcel.

MagnetNest.store is not responsible for unauthorized returns sent to an incorrect address.

4. Free Returns for Eligible Orders

We offer free return shipping for approved eligible returns, subject to the terms of this policy.

A prepaid return label may be provided when:

The product arrived damaged

The product has a verified manufacturing defect

You received the wrong product, colour, style, size, or quantity

A necessary component was missing from the package

The item was materially different from the description displayed at the time of purchase

We may also provide free return shipping for an approved change-of-mind return when expressly confirmed by our support team.

Free return shipping does not cover:

Unauthorized returns

Packages sent without following our instructions

Returns submitted after the eligibility period

Products damaged through improper use, installation, storage, cleaning, or handling

Costs incurred by selecting an independent courier without our prior approval

Express, priority, or upgraded return services selected by the customer

Customs charges, brokerage costs, or taxes caused by an unauthorized international return

When we provide a prepaid return label, you must use that label within the validity period stated in our instructions.

5. Change-of-Mind Returns

We understand that decorative items may appear different once placed inside your home. Eligible products may therefore be returned within the 30-day period when you change your mind, provided that all return conditions are satisfied.

Examples of change-of-mind reasons include:

The product does not complement your room as expected

You ordered the wrong design or variation

The size or visual scale is not suitable for your intended space

You no longer need the product

You purchased the item by mistake

You prefer another product from our collection

Under Quebec consumer guidance, merchants are generally not legally required to accept returns of non-defective goods merely because a customer no longer wants them. However, when a merchant voluntarily publishes an exchange or refund policy, the merchant is expected to follow the stated terms. MagnetNest.store therefore honours eligible change-of-mind returns according to this written 30-day policy.

Returned products must remain suitable for resale. We reserve the right to reject or reduce a refund when an item has been used, damaged, modified, installed, washed, exposed to smoke, or returned incomplete.

6. Damaged Products

Please inspect your parcel as soon as reasonably possible after delivery.

When your product arrives damaged, contact us promptly and provide clear photographs showing:

The entire product

The damaged area

The original product packaging

The shipping carton or mailing envelope

The shipping label

Any internal protective materials

Examples of damage may include:

Cracked crystal ornaments

Broken hanging chains or connectors

Bent metal wall decorations

Chipped decorative magnets

Detached magnetic backing

Broken resin flowers or mini vases

Deep scratches or visible surface damage

We will review the evidence and may offer one of the following remedies:

A replacement product

A replacement part

A full refund

A partial refund when the product remains usable and you agree to keep it

Store credit, when accepted by you

A return followed by a refund

Please do not attempt to repair, glue, repaint, bend, modify, or install a damaged item before contacting us. Altering the product may prevent us from verifying the original condition.

7. Defective Products

A product may be considered defective when it does not perform its ordinary intended function because of a manufacturing or material issue.

Potential examples include:

A magnet that does not provide a reasonable magnetic hold on a suitable metal surface

A hanging chain that separates under ordinary decorative use

A crystal prism that arrives with a structural crack

A metal decoration with a manufacturing flaw that prevents proper display

A missing or improperly attached component

Minor variations that naturally occur in decorative manufacturing may not be considered defects. These can include slight differences in colour, pattern placement, floral arrangement, dimensions, surface texture, transparency, or handmade appearance.

Product colours may also appear slightly different depending on lighting, photography, screen brightness, display settings, and surrounding décor.

If you believe your item is defective, contact us with photographs or video evidence and a detailed explanation. We may ask you to perform a simple, safe inspection to help confirm the issue.

Nothing in this policy removes any mandatory rights or legal warranties that cannot lawfully be excluded.

8. Incorrect Products or Missing Items

When you receive an item that differs from your confirmed order, contact us as soon as possible.

Please provide:

A photograph of everything received

A photograph of the product label or packaging code

A photograph of the shipping label

Your order number

A description of what is missing or incorrect

Depending on the circumstances, we may:

Send the correct product

Send the missing item or component

Provide a replacement

Issue a partial refund

Issue a full refund

Ask you to return the incorrect item using a prepaid return label

Please retain all products and packaging until your claim is resolved.

9. Products Not Eligible for Standard Return

The following products may not qualify for a standard change-of-mind return:

Gift cards

Final-sale products clearly identified as final sale before purchase

Personalized, customized, engraved, or made-to-order products

Products altered or modified at the customer’s request

Items returned after the 30-day return period

Products showing evidence of use, installation, damage, or improper handling

Products missing essential components, packaging, accessories, or documentation

Items damaged by misuse, accidents, moisture, chemicals, unsuitable cleaning products, excessive heat, or improper storage

Products returned without authorization

Items purchased from another retailer, marketplace, or website

For hygiene or safety reasons, certain products may also be non-returnable after being opened when clearly disclosed on the relevant product page.

These exclusions do not apply when a product is defective, incorrect, damaged upon delivery, or subject to rights that cannot legally be waived.

10. Decorative Product Care and Customer-Caused Damage

Our products are primarily intended for decorative household use. They should be handled with reasonable care.

MagnetNest.store may decline claims arising from:

Dropping crystal ornaments

Pulling or overloading hanging chains

Installing products with unsuitable hardware

Placing magnets on surfaces that are not magnetic

Using decorative magnets to hold excessive weight

Exposing indoor products to rain, high humidity, direct flame, or extreme temperatures

Using harsh chemical cleaners or abrasive materials

Allowing children or pets to pull, chew, throw, or damage decorative items

Using a decorative product for a purpose inconsistent with its description

Normal wear and tear, gradual fading, minor surface marks, or damage caused after delivery generally do not qualify as manufacturing defects.

11. Refund Options

Once your returned item has been received, inspected, and approved, MagnetNest.store will determine the most appropriate resolution based on the condition of the returned product and the reason for the return.

Depending on the circumstances, one or more of the following remedies may be available:

Full refund to the original payment method
Partial refund
Replacement product
Replacement component or accessory
Store credit
Exchange for another eligible product of equal value
Repair, where appropriate

Our customer support team will communicate the outcome of the inspection before processing your refund or replacement.

Refund eligibility depends on compliance with this Return & Refund Policy, including the condition of the returned merchandise and successful verification of the purchase.

12. Refund Processing Time

After your return has been delivered to the correct return facility, we will begin our inspection process.

Inspection generally takes:

2–5 business days

If your return is approved, your refund will normally be issued within:

3–10 business days

Depending on your financial institution, it may take additional time before the refund appears on your account.

Estimated banking times include:

Credit Cards:
5–10 Business Days

Debit Cards:
3–7 Business Days

PayPal:
1–5 Business Days

Apple Pay:
3–7 Business Days

Google Pay:
3–7 Business Days

Shop Pay:
3–10 Business Days

International payment providers may require additional processing time.

Please note that banks, payment processors, and card issuers control the final posting date of refunds.

13. Exchanges

We understand that decorative products are often selected to match a particular room, color palette, or design style.

If you wish to exchange an eligible product, please contact us within the 30-day return period.

Exchanges may be available for:

Different design

Different color

Different variation

Different decorative style

Replacement of a defective item

Replacement of a damaged product

Replacement after shipping error

Exchange requests are subject to inventory availability.

If the requested item is unavailable, we may instead offer:

A refund

Store credit

An alternative product

You should not place a second order until our customer service team has confirmed how your exchange will be processed.

14. Lost Packages

If your package appears to have been lost during transit, please contact us.

Our team may initiate a shipping investigation with the carrier.

Depending on the circumstances, we may provide:

Replacement shipment

Refund

Additional tracking assistance

Carrier investigation

A package is generally not considered lost until the shipping carrier has completed its investigation or sufficient transit time has passed.

Customers are encouraged to verify:

Shipping address

Mailbox

Building reception

Neighbors

Household members

Safe delivery locations

before reporting a missing package.

15. Delivered but Not Received

Occasionally, a tracking system may indicate "Delivered" before the package is physically located.

If tracking shows delivered but you cannot find the parcel, we recommend:

Checking around your property

Looking behind furniture or planters

Checking with neighbors

Checking with building management

Waiting 24–48 hours

Contacting the local delivery carrier

If the package still cannot be located, please contact us for assistance.

Each case is reviewed individually.

16. Refused Deliveries

If a customer refuses delivery without prior authorization, the order may be returned by the shipping carrier.

In these situations, any recoverable refund may be reduced by costs including:

Return shipping

Carrier handling fees

Customs charges

Import fees

Storage fees

Returned packages damaged during transit may not qualify for a full refund.

If you no longer wish to receive an order, please contact us before refusing delivery whenever possible.

17. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If an incorrect address is entered:

Please contact us immediately.

If the order has not yet shipped, we will make every reasonable effort to update the shipping information.

If the order has already entered fulfillment or shipment, address changes may no longer be possible.

MagnetNest.store is not responsible for:

Orders delivered to addresses provided incorrectly by customers

Parcels returned due to incomplete addresses

Packages lost because of incorrect recipient information

Additional shipping charges caused by address corrections

18. Order Cancellations

Orders may be cancelled before shipment.

If your order has not entered fulfillment, cancellation is generally possible.

Once an order has been packed, processed, or shipped, cancellation may no longer be available.

In such situations, customers may instead request a return after delivery under the terms of this policy.

Refunds for approved cancellations are typically processed using the original payment method.

19. Promotional Items

If your order includes:

Free gifts

Buy One Get One promotions

Bundle discounts

Seasonal promotional products

Gift-with-purchase offers

those promotional items may also need to be returned if the qualifying purchase is returned.

If promotional items are not returned when required, their retail value may be deducted from the refund.

20. International Orders

MagnetNest.store proudly offers worldwide shipping.

Customers are responsible for understanding any local regulations that may apply to imported products.

Depending on the destination country, import duties, customs inspections, taxes, or brokerage fees may apply.

These charges are determined by local authorities and are generally outside our control.

Returns from international destinations may require additional transit time.

21. Fraud Prevention

To protect both customers and our business, we reserve the right to investigate unusual return activity.

Examples include:

Repeated excessive returns

Returned products different from those purchased

False damage claims

Evidence of intentional misuse

Tampered products

Fraudulent payment activity

Unauthorized chargeback abuse

Where fraudulent activity is reasonably suspected, we may:

Request additional documentation

Decline the return

Refuse future orders

Report suspected fraud to the appropriate payment processor or authority when legally appropriate.

22. Chargebacks

If you experience an issue with your order, we strongly encourage you to contact us before filing a payment dispute.

Most concerns can be resolved quickly through:

Replacement

Refund

Exchange

Shipping assistance

Missing item resolution

Filing a chargeback while an active resolution is underway may delay both the investigation and the refund process.

23. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit, exclude, or replace any consumer rights that cannot legally be excluded under applicable law.

Where mandatory consumer protection laws provide additional rights beyond those described in this policy, those legal rights will continue to apply.

If any provision of this policy is found to be unenforceable, the remaining provisions shall remain in full force and effect.

24. Policy Updates

MagnetNest.store may update this Return & Refund Policy from time to time.

Changes may occur because of:

Changes in business operations

Changes in shipping partners

Legal or regulatory updates

Product line expansion

Improved customer service procedures

The version published on our website at the time of purchase will generally govern that order unless otherwise required by law.

Customers are encouraged to review this page periodically before making future purchases.

25. Contact Us

If you have any questions regarding returns, refunds, replacements, exchanges, or damaged products, our customer support team is always happy to assist.

MagnetNest.store

Address
4854 Rue Parkinson
Pierrefonds - Roxboro, QC H8Y 2Z2
Canada

Email
support@MagnetNest.store

Phone
(780) 413-2587

Our goal is to make every shopping experience as warm and welcoming as the homes our decorative products are designed to enhance. We appreciate your trust in MagnetNest.store and remain committed to providing friendly support, fair solutions, and a straightforward return process whenever assistance is needed.